Healthy Relationship Center feedback and ratings system is built around your community voice. This feature gives you the power to view the experiences of other members with a particular counselor and therapist, as well as leave your own comments and rate your experience after a call, mail interaction and recorded listings. These comments and ratings from customers, like you, are valuable indicators of a counselor or therapist reputation. Please be sure to leave your comments so that other members may benefit from your experience.

Ratings: After you make a call, you'll be asked to rate your experience from that counselor or therapist by using your touch-tone keypad to give that counselor or therapist's listing a rating of between 1 to 5 stars (5 stars being the highest). A rating of 4 or 5 will improve that listing's overall rating; a rating of 1 or 2 will lower it.

After you received a paid mail service, you'll see a page inviting you to leave feedback in the form of a 1 to 5 star rating, along with written comments which will appear alongside the listing.

Feedback: Through the web site, you can also leave written feedback by finding the listing you just called on your Transaction Details page (found on the Payment Info page in My Account) and selecting Leave Feedback.

Note: Please be fair and responsible in your comments; remember, anyone who clicks on that listing will be able to read them. You may only rate up to 3 calls or Mails per day with any given counselor or therapist. You have up to 90 days to leave feedback for a call or Paid Mail.

What does the number next to a listing mean?

The number you see next to every listing is its rating, a figure that combines three essential counselor and therapist attributes:

• Quality—How many stars (on a 1-to-5 scale) customers give this counselor and therapist after each call. (note: Quality ratings can only be given for calls or Mails that cost $2.00 or more, unless it is the customer's first contact with a given counselor and therapist. Customers may only rate up to 3 calls or Mails per day with any given counselor and therapist).
• Reliability—The number of calls this counselor or therapist has missed.
• Service—How often customers choose to have extended conversations with this counselor or therapist.

The number of stars you see by a counselor or therapist's listing indicates the average rating (on the 1-to-5 scale described above) that he or she has received from customers who have called this listing in the past.

Stars help customers choose which counselor and therapist to call for advice and reward counselors and therapists for providing high customer satisfaction.